bajilive's Privacy Policy
This document provides a full description of how your personal information is collected, used, and kept secure.
Introduction and Scope
bajilive is an online entertainment and betting platform operated for users in Bangladesh. This privacy policy applies to the bajiliveapp.cam website and all related services. When you register, log in, or use our platform in any way, you are considered to have agreed to the terms of this policy.
This policy is consistent with our Terms and Conditions, and both documents together define your rights and responsibilities. For any questions or uncertainties, please contact our support team.
bajilive operates this platform for individuals aged 21 and above. We do not knowingly collect information from minors. If a minor has provided information, steps will be taken to delete it immediately.
Types of Information Collected
We collect the following types of information:
2.1 Information You Provide Directly
When you open an account or fill out a form, we collect: full name, date of birth, mobile number, email address, username, and password. Government-issued identity document details may also be requested for identity verification.
2.2 Financial Information
To process deposits and withdrawals, we collect your payment method details — such as account information for bKash, Nagad, Rocket, Upay, or bank transfers. Complete financial details are never stored in plain form on our servers; they are kept in encrypted form.
2.3 Automatically Collected Information
Information collected automatically while browsing the website includes: IP address, browser type and version, operating system, list of pages visited, session duration, and referral source.
2.4 Cookies and Tracking
We use cookies and similar technologies to improve your experience, maintain login status, and monitor platform performance. You can control cookies from your browser settings, though some functionality may be limited as a result.
Purposes of Using Information
Collected information is used only for the following purposes:
- For creating, verifying, and managing accounts
- For processing deposit and withdrawal transactions
- For providing bonuses, promotions, and VIP benefits
- For fraud prevention and account security
- For providing customer support and resolving complaints
- For technical development of the platform and statistical analysis
- For meeting applicable legal obligations
Your information is not sold or rented to third parties. Information is not shared with any third party except in the limited circumstances described in the section below.
Information Sharing and Disclosure
bajilive may share your information with third parties in the following limited cases:
4.1 Service Providers
Trusted partner organisations engaged in services such as payment processing, technology infrastructure, fraud detection, and customer support receive only the information necessary for their work. They may not use this information for any other purpose.
4.2 Legal Obligations
bajilive may be required to disclose information to comply with a court order, a lawful request from a government authority, or applicable law. In such situations, we provide only the minimum information necessary.
4.3 Business Transfers
If bajilive or any of its divisions is merged with or sold to another entity in the future, user information may form part of the transferred assets. In such a case, you will be notified in advance in accordance with applicable law.
Data Security Measures
bajilive has put in place both technical and administrative measures to protect your information:
- All data transmission is encrypted using SSL (Secure Socket Layer) technology
- Advanced encryption algorithms are used when storing sensitive information
- Only authorised staff can access the information they need
- System security is audited on a regular basis
- A plan is in place to respond quickly in the event of a data breach
However, it is not possible to guarantee complete security for information transmitted over the internet. It is your responsibility to keep your account password confidential and not share it with others.
Data Retention Period
Your information will be retained for as long as your account is active and for the period necessary to provide the service. Even after an account is closed, some information may be kept for a set period for the following reasons:
- For the applicable period required to meet legal obligations
- For financial transaction records up to the specified retention period
- For dispute resolution, for as long as the dispute remains ongoing
Once the above requirements have been met, information is securely deleted or anonymised.
Your Rights
As a bajilive user, you have the following rights regarding your own information:
7.1 Right to Access
You may request to know what information we hold about you. Information will be provided within a reasonable time after the request is received.
7.2 Right to Correction
If any of your stored information is incorrect, you may request that it be corrected. Identity verification may be required before some information can be corrected.
7.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, we may need to retain some information due to legal obligations or ongoing disputes.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may withdraw that consent at any time. Important service-related messages may still continue to be sent.
To exercise any of the above rights, please contact our support team. We provide support in Bengali and English, 24/7.
Privacy of Children and Minors
bajilive clearly states that this platform is strictly for individuals aged 21 and above. Collecting or processing information from minors is against our policy. If it is confirmed that a minor user's information has entered our system, it will be deleted immediately and the associated account will be closed.
To learn more about responsible betting, please read our Responsible Gaming page, which contains detailed information on age verification, setting limits, and support for preventing problem gambling.
Third-Party Links and Services
Our platform may include third-party services such as game software providers (Pragmatic Play, PG Soft, JILI, Evolution, etc.) and payment systems. These third parties have their own privacy policies. bajilive is not responsible for your interactions with their services.
Before providing information to payment services (bKash, Nagad, Rocket, Upay), you are advised to read the privacy policy of that platform.
Changes to This Policy
bajilive reserves the right to change this privacy policy at any time. For significant changes, you will be notified via your registered email address or through the platform. Continued use of the platform after changes have been made will be taken as your agreement to the new policy.
The latest version of this policy will always be available at bajiliveapp.cam. If you have any comparative questions about a previous version, please let our support team know.
To learn general information about bajilive, visit our About Us page, which describes the platform's goals and values.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us through the channels below. We are available 24/7 to assist in Bengali and English.
For answers to common questions, visit our Frequently Asked Questions (FAQ) page.